Refund Policy

We hope you love your BLACK VELVET BY NIC purchase! If for any reason you are not totally happy with your item(s), we accept returns and exchanges within 15 days.If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund. We do not offer returns, just exchanges. Your items must be in their original unworn condition with all tags attached. We do not take back worn or washed merchandise. If you don't want the same product, your money will be returned as a store credit , with the value of the returned item.To complete your return, Please email us for a return or exchange authorization form to proccess a return or exchange we require your order number to be able to process it.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, as a STORE CREDIT

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at blackvelvetbynic@gmail.com or whatsapp 333-9685567

Shipping

To return your product, you should email us to get instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.